Question 1

What are the payment options?

Accepted Answer

We offer many different payment options. Visa, Mastercard, American Express, Discover, Diners, CUP, JCB and Maestro. Depending on your location, you may also pay via iDEAL, Pay Now by Klarna, Boleto and Giropay. Our payment services go through Wix Payments. For more information please visit: https://www.wix.com/payments

Question 2

What is your return policy?

Accepted Answer

We gladly accept returns as long as they conform to our returns policy. Exchanges are not accepted. Custom items are non returnable and returns, when accepted, may be charged a return shipping fee.

Question 3

How long do orders take to embroider?

Accepted Answer

Orders take 1-2 weeks to embroider and package. This allows us time to process your order and make sure your personalization is added to your order.

Question 4

How do I care for my embroidered item?

Accepted Answer

We recommend a machine cold wash inside out with like colors. Tumble dry low to avoid shrinking the design.

Question 5

Are you guys legit?

Accepted Answer

Although our website may seem minimal, we are committed to providing the best experience possible and delivering the most comfortable product to you, which is what matters. Give us a chance and we are sure to impress you!

Question 6

How long does it take to embroider?

Accepted Answer

We guarantee embroidery and your item shipping out within 2 business days!

Question 7

Can I add embroidery to the cuffs?

Accepted Answer

Yes! In the customization area of every listing, you can input what you want on the cuffs and the thread color a well, more descriptive the better.

CLOUDZ EMBROIDERY

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